Privacy Policy
How Clics Solutions collects, uses and protects personal data when you use clicsco.com or work with us.
Who we are
Clics Solutions Ltd (“Clics”, “we”, “us”) is a company registered in England and Wales (company number 15875893), with its registered office at 167–169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom. We are the controller of the personal data collected through clicsco.com. Clics Expo is a division of Clics Solutions Ltd. You can reach us about privacy at info@clicsco.com.
What we collect
- Enquiries: your name, company, email address, phone number (optional), area of interest and message when you use our Get in touch form.
- Correspondence: emails and messages you send us, and our replies.
- Website use: pages visited, device and browser type, and approximate location, collected by Google Analytics for statistics only. You can turn it off at any time on our Cookie Policy page.
- Business relationships: contact details of people at organisations we work with or may work with.
We do not ask for sensitive information, such as health or political opinions; please do not include it in your messages.
How we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry and preparing a proposal | Legitimate interests; steps taken at your request before a contract |
| Delivering an engagement | Performance of a contract |
| Invoicing, accounting and record keeping | Legal obligation |
| Understanding how the website is used | Legitimate interests; you can turn analytics off at any time |
| Occasional updates about our services to business contacts | Legitimate interests; you can opt out at any time |
International transfers
Some of our providers process data outside the UK, including in the United States. Where they do, we rely on UK adequacy regulations or on the UK International Data Transfer Agreement or Addendum to protect your data.
How long we keep it
- Enquiries that do not lead to work: 24 months from our last contact.
- Client and engagement records: 6 years after the engagement ends, for tax and legal purposes.
- Website usage data: 14 months in Google Analytics, then deleted (see our Cookie Policy).
Your rights
You can ask to access, correct or delete your data, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent at any time. Email info@clicsco.com; we reply within one month.
You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Security
We protect personal data with appropriate technical and organisational measures, and limit access to people who need it.
Changes
We will update this policy when our practices change and show the new date at the top.